Product Overview

The Neat Frame Extended Warranty (+1 Year) (FRAME-EXTEND1) adds one additional year of hardware warranty coverage to the Neat Frame, on top of the standard one-year limited warranty. It gives organizations longer protection and predictable support for their Neat Frame deployment, extending hardware coverage to two years total from purchase.

Product Description

This extended warranty protects your investment in the Neat Frame personal video device by covering hardware beyond the included one-year limited warranty. It is a practical add-on for IT and facilities teams standardizing on the Frame across desks, focus rooms, and reception areas, reducing the risk of unbudgeted replacement costs as devices age. Add it at the time of purchase to align coverage with your refresh cycle. For the device itself, see the Neat Frame; for a longer term, see the +2 year option.

Key Features

• +1 Year Coverage Adds one year of hardware warranty beyond the standard one-year limited warranty.
• Neat Frame Specific Coverage applies to the Neat Frame device.
• Budget Predictability Reduces the risk of unplanned replacement costs.
• Easy to Add Purchase alongside the device to extend protection.

Frequently Asked Questions

What does this warranty cover?
It extends the Neat Frame’s hardware warranty by one additional year beyond the standard one-year limited warranty, for two years of coverage total.

Which device is it for?
The Neat Frame personal video conferencing device.

When should it be purchased?
Extended warranties are typically added at or near the time of device purchase. Contact Creation Networks at sales@ to confirm eligibility.

How does this differ from Neat Pulse Pro?
This is a standalone hardware warranty extension. Neat Pulse Pro is a broader subscription that bundles platform control, premium support, and extended warranty (Cover) together.