Product Overview

The Neat Frame Extended Warranty (+2 Years) (FRAME-EXTEND2) adds two additional years of hardware warranty coverage to the Neat Frame, on top of the standard one-year limited warranty. It gives organizations the longest standalone hardware protection for their Neat Frame fleet, extending coverage to three years total from purchase.

Product Description

This two-year extension protects your Neat Frame investment well beyond the included one-year limited warranty, aligning hardware coverage with a typical three-year device lifecycle. It suits organizations rolling out the Frame at scale that want predictable, longer-term support and minimal unbudgeted replacement risk. Add it at the time of purchase. For the device itself, see the Neat Frame; for a shorter term, see the +1 year option.

Key Features

• +2 Years Coverage Adds two years of hardware warranty beyond the standard one-year limited warranty.
• Neat Frame Specific Coverage applies to the Neat Frame device.
• Lifecycle Alignment Matches a typical three-year device refresh cycle.
• Budget Predictability Reduces the risk of unplanned replacement costs.

Frequently Asked Questions

What does this warranty cover?
It extends the Neat Frame’s hardware warranty by two additional years beyond the standard one-year limited warranty, for three years of coverage total.

Which device is it for?
The Neat Frame personal video conferencing device.

When should it be purchased?
Extended warranties are typically added at or near the time of device purchase. Contact Creation Networks at sales@ to confirm eligibility.

How does this differ from Neat Pulse Pro?
This is a standalone hardware warranty extension. Neat Pulse Pro is a broader subscription that bundles platform control, premium support, and extended warranty (Cover) together.