Add protection for your equipment and peace of mind with 24/7 elite access to support with the Protek Ultra Coverage Plan from NewTek. The ProTek Ultra coverage plan includes one year of premium coverage to your NewTek NRSD, providing you with 24/7 priority access to expert global support via phone, chat, or email.

The coverage plan extends the standard one-year product hardware warranty, and its enhanced coverage provides advanced hardware replacement, guaranteed availability of replacement parts, dedicated technical support and remote diagnosis, access to the NewTek knowledgebase, software updates, maintenance, and bug fixes, a 75% discount on NewTek online classes, priority and emergency response times, product enhancement input, ultra-level priority case handling, and written issue status reports and detailed analysis of the root cause of your issues.

• ProTek Ultra Coverage
• Extends standard one-year hardware warranty
• Remote setup assistance
• Access to NewTek knowledgebase
• Dedicated 24/7 ProTek phone, email, and chat support assistance
• Remote hardware diagnosis
• 75% discount on NewTek University online classes
• Priority response with published SLAs
• Guaranteed priority access and availability to advanced hardware replacements and parts
• Trade-in program
• Product enhancement input
• Defined escalation process with continuous monitoring of SLAs, satisfaction surveys, and NPS
• 24/7 emergency phone technical support in English language
• Ultra-level prioritized support case handling
• Written status report with root-cause analysis

Features

• 24/7 Global Emergency Support
• 1-Year Extended Hardware Warranty
• Advanced Parts Replacement
• Dedicated Phone/Email/Chat Issue Support
• Guaranteed Spares and Parts Availability
• Advanced Shipping, Trade-In Program
• Software Upgrades, Fixes, and Patches
• Ultra-Level Support Case Priority
• 75% Off NewTek Online Classes
• Product Enhancement Input